We want you to know what to expect before ordering an Isocapnic respiratory training system. This page explains how orders are processed, how delivery estimates are calculated, and how the 30-day performance guarantee works.
Shipping
- Orders are normally processed within 1 to 12 hours, excluding weekends and holidays.
- Available shipping services, prices and estimated delivery times are calculated for your destination and displayed at checkout.
- Delivery times are estimates and may be affected by the carrier, destination, customs processing or other circumstances outside our control.
- International customers are responsible for any customs charges, import duties or local taxes charged by the destination country.
For questions about an order or delivery, contact info@isocapnic.com.
30-Day Performance Guarantee
Train with your BWB system through the introductory programs and measure your progress. If you do not experience an improvement, contact us within 30 days of delivery to arrange a return under the performance guarantee.
- Contact us within 30 days of delivery before sending the product back.
- Returns are accepted for defective and non-defective products. Exchanges are also available.
- New and slightly used products may qualify. For an opened BWB product to qualify, you must have completed the introductory programs and be able to present evidence of completion.
- Opened products without evidence of introductory-program completion are not eligible for return under the performance guarantee.
- The product must be returned with all originally supplied components.
- The customer is responsible for the return shipping label and return shipping cost.
- There is no restocking fee.
- Approved refunds are processed within three business days after the returned product is received and inspected.
- We will provide return instructions after confirming eligibility.
To begin a return, email info@isocapnic.com with your order number, product and introductory-program completion information.
Before You Return a Product
Please do not send a product back without contacting us first. This allows us to confirm eligibility and provide the correct return address and instructions for your order.